I keep getting hundreds of these 'Could not synchronize record: [...]' errors, but the meetings and emails refered to in the Errors panel do not exist - I deleted them, and confirmed that they are not in any folder, calendar, or anywhere.
Jul 6, 2011 - Solution: Not if it was POP3, that would remove the items from the server. Could not synchronize record: Email Title to Exchange server:. “Could Not Synchronize Record Outlook 2011 Mac” Cause: This issue occurs because an incorrect ChangeKey property of a moved item is returned by the Move Item operation in the MS Exchange Web service when the server synchronizes items with ‘Outlook for Mac’ clients.
They say error number: 19759
E.g.:
![Record Record](/uploads/1/2/5/2/125287688/518775452.png)
The CamsterThe Camster
3 Answers
It turns out that these meetings were still on the hard drive. I went to Finder, searched on the title of the meetings (which was in the Error message itself), and simply deleted the files in question. They were kind of 'grayed out', which led me to believe they were either owned by another user or had failed to get deleted correctly.
The CamsterThe Camster
Seems like I have resolved the issue, by right clicking on the folder that was having issues (my Drafts folder), selecting 'Properties' and under 'General' clicking 'Empty Cache'
nohillside♦
Gui PintoGui Pinto
I fixed my issue by searching for the email thread in my trash and sent items. Deleted all instances and the error went away. My issue was in Outlook 2014, but I've had the same issue in 2011 before too.
Matt CarrierMatt Carrier
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protected by grg♦Feb 23 '16 at 18:55
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I keep getting hundreds of these 'Could not synchronize record: [...]' errors, but the meetings and emails refered to in the Errors panel do not exist - I deleted them, and confirmed that they are not in any folder, calendar, or anywhere.
They say error number: 19759
E.g.:
The CamsterThe Camster
3 Answers
It turns out that these meetings were still on the hard drive. I went to Finder, searched on the title of the meetings (which was in the Error message itself), and simply deleted the files in question. They were kind of 'grayed out', which led me to believe they were either owned by another user or had failed to get deleted correctly.
The CamsterThe Camster
Seems like I have resolved the issue, by right clicking on the folder that was having issues (my Drafts folder), selecting 'Properties' and under 'General' clicking 'Empty Cache'
nohillside♦
Gui PintoGui Pinto
I fixed my issue by searching for the email thread in my trash and sent items. Deleted all instances and the error went away. My issue was in Outlook 2014, but I've had the same issue in 2011 before too.
Matt CarrierMatt Carrier
You must log in to answer this question.
protected by grg♦Feb 23 '16 at 18:55
Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
Would you like to answer one of these unanswered questions instead?